A 99.9% Server Uptime
The principal advantage of building your very own cloud hosting system is that you don’t need to be worried about compatibility issues – you design a special set of software apps in such a manner as to work with a defined set of hardware components. The result is something even more solid and dependable, because there are less possible chances of failure. We’ve set up our cloud hosting system using tried and trusted hardware components in addition to a heavily tweaked version of Security–Enhanced Linux in order to create a truly risk–free home for your own personal web sites.
For this reason, with each of our cloud hosting service plans we give you a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
When you develop your very own cloud hosting platform, it’s vital that you also build your own network infrastructure. For this reason, we set up a custom–configured internal network in each one of our data centers. Relying on first–rate Juniper routers and switches, our internal network allows for mind–bogglingly fast data transfer rates and is completely redundant.
Thus, you will enjoy a 99.9% network uptime in our US based data center, in our UK based data center, in our FI based data center, in our East Europe based data center and in our AU based data center, regardless of which hosting solution you have chosen.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. If you’re not satisfied with our services, or if you find them inadequate, or if you decide that you need a Linux VPS hosting service instead of a cloud hosting account – you will get a refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll retain full control of your domains even if you close your account with us.
24/7 Technical Support
If you’ve ever had to wait for hours to get an answer, you are aware of how aggravating this can be, particularly if your website is at stake. For this reason, we offer you a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our customer service technicians will be here for you and they’ll reply to you in less than an hour. And the best thing is that their average ticket response time is less than 20 minutes!