Customer Support Channels
A Sixty–Minute Support Ticket Response Guarantee
We provide a sixty–minute response time guarantee for every trouble ticket or e–mail that you send to our customer care staff. We will speedily answer all the general queries and forward right away the issue to our server admins in case any further assistance is needed. If you make use of our Optional Admin Services package, we’ll complete any of the included server administration tasks at a time that has been agreed upon in advance.
A Premium Technical Support Service
If you require any assistance with the Website Control Panel or with any of the apps that we have installed on the dedicated server for you, don’t hesitate to touch base with the help desk support staff at any moment through the ticketing system. Besides, if you require help administering your dedicated server, you can order our Optional Admin Services package, that includes OS updates every week, problem troubleshooting and installation services, server monitoring and rebooting services, backup hard disk drive space, etc.
An Intuitive Help Section
Every dedicated server includes our charge–free Website Control Panel, which sports an integrated knowledgebase plus a group of instructional video tutorials. Whenever you require help with the Website Control Panel, just click the Help or Videos buttons located in the top right corner.