Help and Support Channels

  • 1 hour ticket response time
  • A one hour Ticket Reply Guarantee

  • Each ticket you send to the technical assist staff will be responded to in up to 60 mins. The general problems are going to be answered right away. Nevertheless, if the support question you have posted requires help from a licensed admin technician, we are going to forward the ticket to him and will inform you about the delay.

  • Top quality support service
  • Expert Tech Support Service

  • We will offer you 24/7/365 tech support by using a lightning fast ticketing solution integrated into your Control Panel. You can easily e mail us at any time about any of the programs that come pre–configured on the virtual server, including the selected Linux OS, the server administration panel and our in–house produced Website Control Panel.

  • Intuitive help center
  • An Informative Help Zone

  • A complete and consistently updated article base is included in our in–house built Website Control Panel. It offers you quick tips about how to carry out all of the general website managing duties. The Help section offers exhaustive how–to articles and reviews and step by step video guides. You can access the Help zone by clicking the Help or Video buttons in the upper right side of each Control Panel section.